Compliments and Complaints

Have your say...


We want the services we provide to be the best possible and that’s why your feedback is important to us.


You may feel unhappy with the service you receive or you may want to make a suggestion that helps us improve it.


We also hope that there are times when we do something well.




We recognise that everyone has a right to make a complaint and we can learn valuable lessons from them - Your complaint may well improve things for everyone.




We would like to know when you have been impressed or pleased with our service. We can use these examples to share best practice amongst our staff. In addition, compliments can help boost morale.


When to use this procedure?


When you express your concerns or complain to us, we will usually respond in the way outlined in our Complaints Procedure.


We have a leaflet that explains our procedures for handling complaints. If you would like a copy of the leaflet, please contact the Complaints and Compliments Team. 0800 689 0026 or


We hope that our complaints system will help you to sort out any problems quickly and successfully. However, if we do not succeed in resolving your complaint, you may complain to our professional body, the Chartered Institute of Occupational Safety and Health (IOSH).


Institution of Occupational Safety and Health

The Grange

Highfield Drive



LE18 1NN

United Kingdom


Telephone: 0116 257 3100


Complaints Procedure
Complaints Procedure.pdf
Adobe Acrobat document [118.1 KB]
Complaint Pack
A1 Making a complaint Pack.pdf
Adobe Acrobat document [306.4 KB]
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