A1 Health and Safety Cornwall
Certificate in Conflict Resolution and Personal Safety
COURSE
TITLE - Certificate in Conflict Resolution and Personal Safety
AWARDING BODY - Chartered Institute of Environmental Health –
Level 2
COURSE DURATION - 1 Day
WHO SHOULD ATTEND
Managers and employees where there is
forseeability of them being threatened or assaulted in
circumstances relating to their work.
OUTLINE sylabus
• Introduction: What is violent and unacceptable behaviour? What are the
causes? The negative effects of violence and the factors that contribute
to it. The principles of conflict Management.
• The Law in relation to workplace conflict.
• Resolving confrontational situations.
• Personal Safety including the stages of conflict management, personal
safety zones, breakaway techniques and common forms of attack.