A1 Health and Safety Cornwall
Certificate in Conflict Resolution and Personal Safety
Print friendly version (pdf) COURSE TITLE - Certificate in Conflict Resolution and Personal Safety AWARDING BODY - Chartered Institute of Environmental Health – Level 2 COURSE DURATION - 1 Day WHO SHOULD ATTEND Managers and employees where there is forseeability of them being threatened or assaulted in circumstances relating to their work. OUTLINE sylabus • Introduction: What is violent and unacceptable behaviour? What are the causes? The negative effects of violence and the factors that contribute to it. The principles of conflict Management. • The Law in relation to workplace conflict. • Resolving confrontational situations. • Personal Safety including the stages of conflict management, personal safety zones, breakaway techniques and common forms of attack. Back to current courses
Print friendly version (pdf)
COURSE TITLE - Certificate in Conflict Resolution and Personal Safety AWARDING BODY - Chartered Institute of Environmental Health – Level 2 COURSE DURATION - 1 Day WHO SHOULD ATTEND Managers and employees where there is forseeability of them being threatened or assaulted in circumstances relating to their work. OUTLINE sylabus • Introduction: What is violent and unacceptable behaviour? What are the causes? The negative effects of violence and the factors that contribute to it. The principles of conflict Management. • The Law in relation to workplace conflict. • Resolving confrontational situations. • Personal Safety including the stages of conflict management, personal safety zones, breakaway techniques and common forms of attack.
Back to current courses
